Shipping & Return Policy
We are pleased to offer Free Shipping on all orders $125+ if shipped within the United States. Orders less than $125 receive a flat $11.50 shipping charge within the United States.
Synoptic Products ships Ballet Brand Needles direct to electrologists only within the United States. Orders for Ballet Needles for delivery outside of the US will be immediately cancelled unless approved in advance. Approved international orders may require additional shipping charges. These will be shared prior to shipping.
By ordering from the Synoptic Products website, you confirm that you are a licensed electrologist, an RN, or medical doctor, and have the necessary educational, practice and regulatory licenses and/or certifications that allow you to practice in your state or country.
All sales are final 30 days after receipt.
I received the incorrect item: Items sent to you by our error may be returned at no cost to you provided the item has not been opened (i.e., the item must be in its original, unopened condition). Simply contact us within 5 business days. We will send you a prepaid return label for you to send back the incorrect items. Once we receive the product and confirm it is in original condition and in original packaging, we will finalize the return and credit your account. If you want to reorder the correct item, we will process as a new order but will not charge a shipping fee.
Never received items or the item I received was damaged: We will give full credit for undelivered or damaged shipments if you contact us within 5 business days of carrier's noted delivery date. If damaged in transit, retain the damaged items and all packaging material for carrier to inspect and pick up. Contact Synoptic Products for further instructions on how to handle these returns.
The item I received was defective: If an item is defective and covered under a manufacturer's warranty, contact Synoptic Products for further guidance on managing the manufacturer's process. If an item is defective and not specifically covered, please contact us within 30 days of carrier's delivery date to obtain a pre-paid return label and Return Authorization code. Once we receive the item in our warehouse and confirm it is defective, we will send a replacement item to you at no cost. If you require an item be sent immediately, we require a credit card payment for the replacement item. Once we receive the returned item in our warehouse and confirm it is defective, we will refund the original purchased cost.
The item I received I no longer want: If you ordered the wrong product by mistake, such as ordering the wrong shank type for your machine, or don't like an item, you may contact us and request a return for credit on your account. Credit request must be made within 5 days of receiving the goods, and returned promptly at your expense. You will need to obtain a Return Authorization "RA" Code from our Customer Service team which must appear on the return address label to receive credit. Include a copy of the invoice, explanation for the return and the RA Code. Items returned must be in clean, resalable, original condition as shipped and may require a restocking fee. No credit will be given if the product or packaging is damaged or changed in any manner. If items are not in the original packaging but can be reconditioned, they will be subject to a 25% reconditioning fee. If they cannot be reconditioned to the original condition, no credit will be given. No returns on special orders.
If orders are refused: Customers refusing orders will be charged both the outbound and return shipping fees. If at Customer's request a returned order is reshipped, the customer will again be charged for freight costs. A restocking fee may also be assessed for refused orders.
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